PHANI KRISHNA REDDY MATTA
Analyst
HCL TECHNOLOGIES
A capable analyst with a proven history of enhancing network operations. Well-coordinated in addressing problems, investigating root causes, and implementing successful resolutions. Looking for job opportunities to land into cloud computing career. #Looking
Mentor
Teach
Collaborate
Job
Advisor
Freelancer/consultant
Skills & expertise
Backup & Restore, Unix, Linux, Azure, AWS, Java, HTML, JSON.
• Optimized network operations by monitoring and troubleshooting server issues in Windows, Linux, and Unix.
• Managing, executing, and monitoring jobs/job streams using Tivoli Workload Scheduler.
• Managing backup and restoring data as per user needs.
• Produced an average of 20 closed trouble tickets in 60 minutes.
• Resolved customers reported issues to satisfaction within 30 minutes of the call.
• Communicated with vendors to resolve network outages and periods of reduced performance.
• Standardized job tasks and trained junior team members on industry best practices and standards.
• Deploying VMs and configuring backup and site recovery to maintain high availability.
• Managing AAD and RBAC access to provide enhanced security to users, and also familiar with JSON templates.
People Skills, EQ
Flexible and Adaptable, Work Ethic, Problem Solving, Team work.
Language
English: Fluent
Experience
HCL TECHNOLOGIES (Sep 2018 - present)
• Optimized network operations by monitoring and troubleshooting server issues in Windows, Linux, and Unix.
• Managing, executing, and monitoring jobs/job streams using Tivoli Workload Scheduler.
• Managing backup and restoring data as per user needs.
• Produced an average of 20 closed trouble tickets in 60 minutes.
• Resolved customers reported issues to satisfaction within 30 minutes of the call.
• Communicated with vendors to resolve network outages and periods of reduced performance.
• Standardized job tasks and trained junior team members on industry best practices and standards.
• Deploying VMs and configuring backup and site recovery to maintain high availability.
• Managing AAD and RBAC access to provide enhanced security to users, and also familiar with JSON templates.
Accolades
Award
Best Employee Award (Mar 26, 2019)
Received Best Employee Award for delivering excellent contributions towards delivering services and improving customer satisfaction.
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