Delivered certified training to fire alarm technicians from across the nation, upholding government and industry standards in education. Responsible for leading a classroom of up to 10 individuals in both theoretical and practical application of knowledge across JCI's Simplex and Autocall Fire Detection Product Lines
- Developed practical application programming exercises for technicians
- Responsible for delivering technical training on ES Fire Detection Platforms
- Participated in maintenance and review of new technical courses
- Responsible for ensuring students met certification criteria
- Project Manager for transitioning classroom education to online
- Maintained a Net Promoter Score of 70 and above
A technical trainer, giving industry leading instruction to our nation's leading warfighters and law enforcement investigators; to a quality assurance tester, providing detailed feedback on software user experience both in a lab and field setting; a systems operator, developing live scenario based training and providing real world field tests and reporting; and ending the day with fielding phone calls to our customers across the nation and world as a customer support agent.
As a 2844 field radio technician, I was responsible for 14 vehicular communication systems and additional platenoon level communication equipment, and was responsible for for the training and guidance of jr Marines.
I'm a Marine Corps veteran and data scientist with 20 years of experience in information technologies and networking. For much of my career I was a Technical Operations Specialist serving our special forces, law enforcement and intelligence communities working to deliver signals intelligence products from concept to deployment across multiple wireless communications protocols and technologies. During my time in this position, my roles also included developing, conducting, analyzing, and providing analytic reports to executive management and the larger intelligence community delivering insights from technical experiments in different environments, both in the lab and the field.
Developing and delivering professional hands-on scenario based training to professional warfighters and investigators, I served as an SME for numerous telecommunication technologies, to include but not limited to GSM, GMR1, 802.11, and many other communication technologies.
I also worked closely with our business development teams in my role as SME, facilitating live technical demonstrations and managing technical support for our customers deployed and operating around the globe.
As a writer, I am skilled in communicating complex technical concepts to non-technical audiences. I have been published in online magazines, including Towards Data Science and The Startup, the two largest digital publications on Medium, for my ability to tell stories with data and highlighting insights through data visualization.
I am always looking for new opportunities and relationships to help bring tomorrow's technology to everyone today. If you would like to connect, please don't hesitate to reach out to me at spradlinjk@protonmail.com
I Care About
My greatest social concern is that technology has progressed to the point to give human society god-like powers, yet our collective has failed to match it's growth.